Data transfer not possible

In order for the MARY by sticklett app to reliably receive data from the ladybird, your smartphone needs a stable internet connection - either via Wi-Fi or mobile data.✔ No internet? Check whether your Wi-Fi or mobile data is active.✔ Poor signal? Switch to a better connection or restart your smartphone.✔ Error message ‘Connection error’? Without internet, the data transfer from MARY by sticklett stops and so does the alarm.

Measures to resolve the problem:

• Close the app completely and restart it.
• Check whether your smartphone is connected to the internet (Wi-Fi or mobile data).
• Activate flight mode briefly and deactivate it again to reconnect.
• Restart the smartphone if no connection is established.

📞 Problem remains? If nothing helps, contact our support team. We will check whether there is a technical issue with the server and help you quickly.

Cause: Apple automatically freezes apps that have been running in the background for a long time and cuts the internet connection. This is why you receive this message when you bring the MARY by Sticklett app back to the foreground.

Solution: 

Close the app completely and open it again to re-establish the connection.

💡 Tip: If you are using an iPhone with iOS 17 or later, make sure that the app remains active on the screen and that night mode is switched on if necessary. This keeps the connection stable and alarms are triggered reliably.